FAQ about our service
COVID-19 policy: In these unprecedented times we do our best to offer our service in a safe and hygienic manner monitoring our heath prior the event, using hand sanitiser and wearing gloves throughout the service. We will cater as long as it is allowed by health authorities. In case of a cancellation caused by new restrictions, we won't refund the $110 admin fee/deposit however it can be used towards a new booking in a suitable future date. We also don't accept the final payment until a few days before the catering day.
Which types of paellas do we cook?
We cook 3 types of paella: Chicken and chorizo paella; seafood paella and kale & mushrooms vegan paella.
All our paellas are GLUTEN FREE.
How many types of paella are included in the service?
That depends from how many people we have to cater for, here below is the guide:
20 to 40 people: 1 type/flavour/pan cooked (E.g. one chicken chorizo paella)
50 to 90 people: 2 type/flavour/pan cooked (E.g. one chicken chorizo paella & one seafood paella)
100 people or more: 3 type/flavour/pan cooked (E.g. one chicken chorizo paella & one seafood paella & one vegan)
Extra paella flavours can be cooked for any amount and will be charged an extra $100. E.g. Having 2 paella flavours (which means having 2 paellas cooked) for 20 people rather than just 1 costs an extra $100.
For catering outside Perth metro area for logistical reasons we might be able to offer only two types of paella
How long does the service last?
The service last maximum 3 hours (service time includes setup & pack up). Extra hours are charged $150 per hour for paella only and $300 for pizza and paella.
We need to access the area about 1.5 to 2 hours before serving time.
We will be serving the paella for maximum 1 hour once it is ready; after that if there are any left overs, we will make some take away containers for you to keep.
The paella must be served once ready, if we have to warm the paella up too many times the rice looses its consistence and we might the food.
After serving time finishes we start packing. Wedding clients in particular are recommended to plan speeches and other celebrations away from the serving time (as it might delay the serving) and packing time (as we might make a bit of noise while packing).
Pizzas and Paellas must be served at the same time.
How is the paella served?
The paella is served using biodegradable paper trays, wooden forks and napkins. The customer or the venue must provide rubbish bins to dispose of the used packaging. We do not provide rubbish bins nor take any rubbish back with us.
How big are the serves?
Our serving are quiet generous and 90% of the times we end up with some left overs take away for you to keep. We might charge extra to provide more crockery than the amount of people we are catering for.
What do we do with the left overs?
We will be serving the paella for maximum 1 hour once it is ready; after that if there are any left overs, we will make some take away containers for you to keep. The paella has to be served when ready, if we have to warm the paella up too many times the rice looses its consistence and we might spoil any left overs.
How can we try your paella?
We trade in some markets and festivals in Freo, Perth metro and in the Southwest, contact us in advance and we will tell you where we are and we will give you a free taste!
If you can't make it don't worry, we have a happy or 100% refund policy.
We do over 150 private catering per year and we don't spend ANY money in Google SEO and advertisement (We rather buy a better chorizo for the paella instead!). Our only advertisement is the good reputation that we have, the referral of our customers and the traffic on our website produced by that.
Do we use the food truck for private events?
Yes we do. Depending on availability, our food truck can be booked for catering over 40 people for a $500+GST fee.
We currently have two food trailers available. Our food truck might not be available for catering in rural areas.
Do you charge travel fee?
We don't charge travel fee in Perth metro area; however we do charge a fee for travelling in the country areas or places more than 45 minutes drive from Fremantle. The fee to travel to up to Margaret River is $550, up to Busselton $450, up to Bunbury $250 and up to Mandurah $150. We can travel to other areas, just contact us for a specific price.
Our food truck might not be available for catering in rural areas.
If you wish to have pizza and paella a travel fee will be charged for each. E.G. Pizza and paella in Mandurah would cost $300 (2x $150 travel fees).
Which types of pizzas do you cook?
Here is an example of some of the pizza toppings that we use: Bresaola, prawns, bocconcini, pineapple, rocket, chicken, roasted potatoes, feta, ham, gorgonzola, eggplants, olive, smoked chorizo and capsicum Ingredients might change depending from season and stock availability). Using this toppings we make our gourmet pizza combinations.
How do you serve and cook the pizzas?
The pizzas are cooked fresh on our wood fire pizza oven, we use fresh dough and we stir each pizza on the spot, one after the other with different gourmet toppings.
We do a “Pizza Buffet” serving the pizzas sliced on a wooden board, the guests usually come to grab slices of pizzas or a whole pizza if they like; they can also ask for a specific pizza they like using the toppings that we have. It is all very interactive and relaxed.
Do you do other types of food?
No. We only offer paella, or pizza and paella combo.
What do we need in terms of space and location?
We need a place sheltered from the wind and rain to cook, some ambient lighting or a plug nearby to setup a light or two and access water (E.g. A tap in the kitchen or in the garden). The lighting must be provided by the customer or the venue.
Ultimately we decide if, in your preferred location it is safe and/or possible for us to cook and we might decide to change location if unsuitable with our needs (E.g. Too windy to cook the paella or too crowded).
We can bring a marquee if necessary for larger catering for an extra $50.
We can setup and cook paellas in terraces and balconies but we charge an extra $150 as the setup process is longer.
If we are using one of our trailers at your event, check with us about the access and the size of the location. Our smaller trailer can access most locations and it can be pushed around by hand.
We don’t go to check the catering location prior the event but we are very expert in what we do and we can always find a way to make everything fit. If you are concern of have specific requirements about the setup and location we can check the location through Google Map or you can send us some photos.
What happens in case of adverse weather conditions?
In the unlikely case of adverse weather conditions we will always try to find a way to make the event happening. Ultimately the paella can be cooked indoor if needed. We provide a 100% refund if the catering does not happen due to unsafe weather.
When do I need to pay the balance?
The balance must be paid on the week leading to the event not before. Please do not send any money without asking permission first as we will send it back to you.
Once the deposit is paid you are 100% booked in, and we will contact you on the week leading to the event to confirm the details and arrange the payment.